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  • Established in 1994 as the state partner of Argentum.
  • Non-profit trade association governed by a Board of Directors and bylaws.
  • Represents 250+ Provider Members, with more than 15,000 assisted living residents in Adult Care Homes and Family Care Homes across the state.
  • Represents 75+ Partner Members that provide goods and services to our Provider Members.
  • Our members focus on serving seniors and frail elders.

We have four primary functions:

  • Political Advocacy,
  • Regulatory Support,
  • Communication of Issues, and
  • Education and Training.

NCALA is regularly consulted by state regulators and legislators to provide expert advice and insight into policy development. NCALA continues to be at the table on behalf of our entire membership, discussing current issues such as Medicaid Transformation, Certificate of Need (CON), development and implementation of Chapter 13F/G rules, and others.

We are the largest provider of state-approved Assisted Living Administrator Certification training, and we have many talented and dynamic administrators and regional directors willing to share their time and expertise with our students.

Other relevant and diverse continuing education is offered multiple times per year, as well as our annual Fall Conference & Trade Show, giving our members the opportunity to earn continuing education credits as needed to stay in compliance.

NCALA’s Mission

The core of our mission is: To support quality assisted living by working to create a business environment that respects the needs of both assisted living providers and the consumers who utilize their services.

NCALA Board of Directors

Photo of Tonya Cloutier Tonya Cloutier
NCALA Board Chair
District Director of Operations, East Division
Brookdale Senior Living


Photo of Andy Page Andy Page
NCALA Board Treasurer
Dixon Hughes Goodman, LLP


Photo of Lindsey Brown Lindsey Brown
NCALA Board Member
Pharmacy Manager
Mast LTC Pharmacy


Photo of Melissa Cole Melissa Cole
NCALA Board Member
Vice President of Operations
Cadence Living


Photo of Greg Fox Greg Fox
NCALA Board Member
Director of Operations
HH Hunt Properties


Photo of Randy LemasterRandy LeMaster
NCALA Board Member
Regional Director of Operations
Waltonwood Senior Living


Photo of Dennis RedmondDennis Redmond
NCALA Board Member
VP of Community Operations
Ridge Care, Inc


Photo of Staci StewartStaci Stewart
NCALA Board Member
District Director of Sales
Brookdale Senior Living


Photo of Doris TeacheyDoris Teachey
NCALA Board Member
Regional Director of Resident Care - NC
Sunrise Senior Living



NCALA staff members are listed below with background details. Please use the Contact Us link to send staff members a message.

Frances Messer, President & CEO

photo of Frances MesserFrances Messer, RN, BSN, has more than 50 years of healthcare experience. She is a graduate of Western Carolina University. Frances worked at NC DHHS, DHSR, Adult Care Licensure Section for several years as a state surveyor and trainer immediately prior to becoming the NCALA President and CEO. Additionally, she has worn many hats in the skilled nursing and assisted living industry as a former nursing home owner and Administrator and Director of Nursing. She is also a certified Assisted Living Administrator. Prior to joining NC DHHS, Frances was President of Beacon Health Care Services, Inc.

Ward Conant, Marketing & Communications Manager

photo of Ward ConantWard joined the NCALA team as a Web developer and print designer in 2004. He graduated from St Andrews Presbyterian College in Laurinburg, NC, in 1992, and has since lived in Houston, TX, and Knoxville, TN, moving back to NC in 2002.

Ward manages NCALA communications and is responsible for our email newsletters and notifications, and the NCALA Web site. He designs and updates our Web site, performs Web site SEO and competitive analyses, manages the NCALA mobile app, updates our social media pages, maintains our network and workstations, and generally keeps all things computer-related running smoothly in our office. He also does all of our print and digital design (business forms, brochures, letterhead, business cards, signs, flyers, banners, displays, all Fall Conference-related Web sites and graphic assets, PowerPoint presentations, NCALA advertisements both digital and for print, etc).

Ward was born and raised in Durham, North Carolina.

Karen Brewer, Director of Education & Business Development

photo of Karen BrewerKaren has more than 20 years of diverse outreach education experience with non-profits and state/county governments. Specifically, the last 10 years have been within the assisted living industry. She is a graduate of Georgia State University and she is a Certified Assisted Living Administrator. Karen is the AIT Program Director; serves as a member services liaison between providers, partners, and NCALA; builds and maintains collaborative partnerships between local, state, and federal entities to develop, implement, and promote workforce development initiatives. She coordinates all NCALA continuing education and training events.

NCALA Office Location and Driving Directions/Maps

Here is a map of the NCALA office location. The Google Maps site also offers driving directions—just go to the map and then look for “Get Directions” at the top of that page.

The NCALA office is located at:
Park Place Professional Center
3392 Six Forks Road
Raleigh, NC 27609

View location of NCALA in a larger map

Hotels near NCALA office in Raleigh