NCALA staff members are lsited below with background details. Please use the Contact Us link to send staff members a message.

Frances Messer, President & CEO

Frances joined the NCALA team as the Executive Director in April of 2013. She is a graduate of Western Carolina University and has extensive experience in adult care. She has worked as a Director of Nursing and as an Administrator. She was President of Beacon Health Care Services, Inc, before joining the North Carolina Department of Health and Human Services—Adult Care Licensure Section, in 2007, where she worked immediately prior to becoming the NCALA Executive Director. Frances lives in Raleigh where her daughter and grandson also reside.


Ward Conant, Marketing & Communications Manager

Ward joined the NCALA team as a Web developer and print designer in 2004. He graduated from St Andrews Presbyterian College in Laurinburg, NC, in 1992, and has since lived in Houston, TX and Knoxville, TN, moving back to NC in 2002.

Ward manages NCALA communications, is responsible for our email newsletters and notifications, designs and updates our Web site, performs Web site SEO and competitive analyses, updates our social media pages, maintains our network and workstations, and generally keeps all things computer-related running smoothly in our office. He also does all of our print and digital design work (business forms, brochures, letterhead, business cards, signs, flyers, banners, displays, Fall Conference assets, PowerPoint presentations, creates NCALA advertisements, both digital and for print, etc).

Ward was born and raised in Durham, North Carolina.


Karen Brewer, Member Services Manager

Karen brings more than 15 years of diverse experience with non-profits, county and state governments, and outreach education in the public sector. Karen coordinates the business office, all training events, including the annual Fall Conference & Trade Show. She manages our member database, as well.

Karen has three children and is a North Carolina native who grew up in Atlanta, GA, before returning to NC. She loves art, nature, traveling, and her Toy Poodle, Beetle. Her passion is working to make sure the elderly are treated with the respect, dignity, and compassion they deserve.



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