Training & Certifications

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NCALA Training Schedule

Training dates will be added throughout each year. Check this page often for updated schedules and course offerings.

If you have questions regarding training, or would like to request a specific training, please contact us. Do you need training on a topic that you do not see here? Let us know!

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2021 NCALA Training Schedule
Date Training CEUs Location
Administrator Certification Program
get program info
Sponsored by   Express Care Pharmacy
Raleigh, NC
Webinar: Impacts of Hearing Loss in a COVID World and How Captions Can Help People Stay Connected
Gain insight into the impact of hearing loss and how captions can help individuals and those hardest hit by coronavirus within assisted living communities to stay connected and informed, while also recognizing how technology-based captioning is a valuable technology to assist and maintain communication using the phone.
12:00 pm–1:00 pm
Presented by Audiologist Steve DeMari, Director of Business Development & Education
and James Ktsanes, Account Manager
Caption Call
1 Online
Webinar: Meet NCALA’s New Lobbyist and Discuss 2021 Legislative Advocacy Agenda
12:30 pm–1:30 pm
Presented by Frances Messer, NCALA President & CEO
1 Online
Webinar: Overview and Discussion on SECTION .1800 - INFECTION PREVENTION AND CONTROL During COVID and Post-pandemic
Frances Messer, NCALA President and CEO, presents an overview of what you need to know about the new .1800 Rules- .1801 and .1802.
11:30 am–1:00 pm
Presented by Frances Messer, NCALA President & CEO
1.5 Online
Webinar: Back to the Future: Medicaid Managed Care
North Carolina Managed Care: The Who, What, When, Where, How, and Why. This is an update on Medicaid Managed Care Transformation set to begin in July 2021. This high level overview will simplify a complex change in healthcare, thus equipping providers with the important action items, key resources, and planning needed for the transition.
11:00 am–12:00 pm
Presented by Richard Rutherford, LTSS Consulting and Brooke Baragona, SembraCare
Download the Slides | Watch a Video Recording
1 Online
Administrator Certification Program
get program info
Sponsored by   Neil Medical Group
NA Online
Webinar: Assisted Living Accreditation
Learn more about ACHC’s upcoming Assisted Living Accreditation and what you can expect once the program launches. Join us to learn more about ACHC standards, plan of action for launch, ACHC’s history in healthcare, provider partners opportunities, and more!
11:00 am–12:00 pm
Presented by Denise Hobson, Accreditation Commission for Health Care
Download the Slides
1 Online
Webinar: Fighting Isolation and Loneliness to Improve Outcomes Beyond the Pandemic
A look at how technology is being used to help communities fight resident isolation and loneliness and improve care outcomes and operational efficiencies. Learn to identify residents at risk of social isolation and loneliness, increase staff and resident interaction awareness, and increase staff and resident activity engagement.
11:00 am–12:00 pm
Presented by Larry Graft of Unified Alerts and David Burke of NxtGen Care
Unified Alerts  NxtGen Care
Download the Slides
1 Online
NCALA Virtual Spring Conference
2021 NCALA Spring Conference
6 Online
Webinar: Mouth Care in Assisted Living Communities During a Pandemic – Guidance from the NC Oral Health Section
Research has shown that poor oral health is linked to diabetes, heart disease, and stroke. Bacteria in the mouth can also increase the risk of aspiration pneumonia. The COVID-19 pandemic has had an impact on the oral health of our most vulnerable populations, especially adults living in residential care facilities. This webinar will help make clear the relationship between oral health and overall health, the importance of consistent and effective mouthcare even during a pandemic, how the NC Oral Health Section public health dental hygienists can support your nursing staff, and guidance for geriatric oral health care during COVID-19.
11:00 am–12:00 pm
Presented by Robin Zeigler, Oral Health Section, Division of Public Health
Register Online: Members | Non-members
1 Online
Administrator Certification Program
get program info
Sponsored by   Hagwood and Tipton
NA Online
SDA ONE DAY Experience
Senior Dining Association
More Info and Registration
NA Online
Administrator Certification Program
get program info
Sponsored by   Legacy Healthcare Services
NA Online
2021 NCALA Fall Conference & Trade Show
14 Benton Convention Center
Winston-Salem, NC
Administrator Certification Program
get program info
Sponsored by   Legacy Healthcare Services
NA Online

NCALA issues no refunds for training. A credit will be applied to your future training purchases if notice of non-attendance is received by NCALA before the class date.

Administrator Certification Program

What You Will Find Below:

Program Information

The DHSR-approved 120-hour NCALA Administrator Certification Program comprises 2 days of classroom training (15 hours + 5 hours for individual study) followed by 100 hours of on-the-job training (OJT) with your preceptor. We ask our prospective Administrator-in-Training (AIT) students to have a preceptor willing to conduct their 100 hours of OJT before they apply to be in the NCALA program. NCALA cannot promise any AIT student a preceptor.

The cost of the NCALA Administrator Certification Program is $795 for NCALA Members and $1,095 for non-members. The cost for Family Care Home Administrator Approval is $895.

Step One: To get started, please visit DHSR’s Web page on Assisted Living Administrator Certification Requirements and Guidelines.

Please pay special attention to the education requirements and the background check requirement. It is your responsibility to ensure your own compliance with these requirements. If you do not meet these requirements, and therefore cannot be certified, there will be NO REFUND of fees paid to NCALA!


Step Two: Apply to be in the NCALA Administrator Certification Program (you will need to create an account if you do not already have one):

If you are unable to register online, here is a paper form that you can fax to us.

State Rules Exam

Step Three: The administrator exam is one of the requirements for becoming certified as an assisted living administrator or approved as a family care home administrator. Please note that this exam is not the only requirement for becoming a certified or approved administrator. You can find information—including exam schedules, locations, and the registration form—on the DHSR Web site.

Step Four: Submit all required documentation to DHSR.

Rules and General Statutes

Preceptor Materials

For Preceptors Only: AIT Preceptor guidelines, required paperwork, and Qualifications & Responsibilities are below. There, you will also find instructions on how to become a preceptor for the NCALA AIT Program.

Preceptor Qualifications and Responsibilities

The qualifications and responsibilities for preceptors participating in the NCALA Administrator Certification Program are outlined in this document.

How Do I Become a NCALA AIT Preceptor?

To become a preceptor for the NCALA AIT Program, be sure that you meet the qualifications and that you can handle the responsibilities outlined here. Then, simply call NCALA at (919) 467-2486 and have a 5-minute conversation with Frances Messer, the NCALA President & CEO. That is all there is to it!

OJT Documentation

Please use the following forms to document OJT hours:

Sample Exercises

Sample exercises for you to use while precepting your AITs (these are suggestions and examples; you are not required to use them):

If you have any problems with these documents, please contact us.

What past attendees say about the NCALA Administrator Certification Program:

“I was really impressed by the useful information and quality of presenters. It is clear that NCALA cares deeply about the success of our business, and I am grateful to have you as a resource!”
“I’m so impressed with your organization, the level of knowledge and care that you and your staff gives to us. I have taken many seminars and your company—by far—has been stellar!”
“… I enjoyed the AIT course and training. It was a tremendous opportunity to combine classroom training and hands-on field experience to get a great overview of rules and operations in North Carolina. You were so available for my questions, and my preceptor was a great support and teacher … I thank you for a wonderful experience!”
“I thought that it was a great class … a very informative program and an awesome group of strong leaders. I truly enjoyed it and was able to take a lot away!”


Other Training

Assisted Living Activity Professional Training Class: 2021 class available (online training). Please see the brochure for additional info and registration form. You can also sign up for the next class, which begins in May 2021. For this 2021 class, please see this info and registration form.

The Green House Project webinar series: These webinars seek to break the boundaries of traditional senior living models to create truly person-centered environments with expertise and thought leadership that is both provocative and grounded in reality.

NC AHEC Webinars: These Reoccurring Webinar Series are available and come with CEs. Many COVID-19 topics, as well as a few other topics, are available.

Statewide Program for Infection Control and Epidemiology (SPICE) - Long Term Care